At Super Customer Care, your privacy and trust are core to how we build and deliver our services. We’re committed to providing seamless, human-first customer support — powered by technology, driven by empathy, and backed by strong data protection practices.
1. What Super Customer Care Collects
- Basic Contact Info: Name, email address, and phone number (when creating an account or submitting a support request)
- Support Interaction Data: Chat logs, call recordings (if applicable), feedback, and issue details — used only to improve support quality
- Device & Usage Data: IP address, browser type, operating system, session duration, and cookies to optimize performance
We never collect data unrelated to support or service improvement.
2. How We Use Your Information
- To route your queries intelligently and connect you to the right support agents
- To enable smart queue notifications and real-time service updates
- To send service-related updates or improvements — but only if you've opted in
💡We never sell your data. Your information is used only to improve your support experience.
3. Third-Party Services
- Video communication platforms for live agent calls
- Cloud infrastructure providers for secure storage and uptime
- Analytics tools (e.g., Google Analytics) to help us understand usage patterns and improve performance
None of these partners have access to your personal conversations, tickets, or private support content.
4. Mobile App Permissions (if applicable)
- Send real-time push notifications (e.g., when an agent is ready)
- Access basic device info to improve app responsiveness and performance
You remain in full control and can manage permissions via your device settings at any time.
5. Your Privacy Rights
- Request access to your personal information
- Delete or correct your data at any time
- Withdraw consent for non-essential notifications
- Contact us for any privacy concerns or questions
📫 Reach out to our privacy team at: team@supercustomercare.com
At Super Customer Care, your privacy is not just a legal requirement — it's a commitment to earning and keeping your trust.
Thank you for choosing us to support you and your customers.
